Terms of purchase

Version 2024.03

1. In general

1.1. These terms of purchase apply to purchases made through liseberg.se and associated web pages (the “Website”), purchases at Liseberg’s entrances desks and ticket counters or ticket machines, purchases through Customer Service & Booking, purchases at Guest Service, or purchases at any of Liseberg’s accommodations. Through your purchase, you have entered into an agreement between yourself and Liseberg AB, company registration number 556023-6811 (“Liseberg”).

1.2. When making a purchase, whether through the Website or in any other manner specified in section 1.1, you accept these terms of purchase. By accepting these terms of purchase, you commit to comply with the terms in their entirety. Similarly, you agree to comply with these terms of purchase in their entirety when making a purchase at Liseberg’s entrance desks, ticket counters or ticket machines, purchases through Customer Service & Booking, purchases at Guest Service, or purchases at any of Liseberg’s accommodations.

1.3. By making a purchase, you also commit to comply with Liseberg's applicable rules of conduct at all times and to follow the instructions of Liseberg's staff. Guest safety is always Liseberg's top priority. It is therefore important to follow Liseberg's staff instructions and rules for safety, enjoyment, and order.

1.4 In connection with making a purchase, you may be required to provide certain personal information, and Liseberg may need to process your personal information. Liseberg processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679, also known as GDPR. The General Data Protection Regulation’s purpose is to prevent the violation of your personal integrity through the processing of personal data. More information on how Liseberg processes your personal data can be found here.

2. Liseberg’s contact details etc.

Name of the company: Liseberg AB
Company registration number: 556023-6811
Telephone (switchboard): +46 031 – 400 100
E-mail: [email protected]

Postal address: Liseberg AB 
Box 5053 
402 22 Göteborg (Sweden)

3. For Purchases on the Website

3.1. To make a purchase on the Website, you must be at least 18 years old. Liseberg does not accept credit purchases from individuals under 18 years of age. Liseberg reserves the right to refuse or modify your purchase (for example, in cases of incorrect personal information or payment notes).

3.2. For purchases on the Website, a binding purchase agreement is entered into when Liseberg sends you a booking confirmation via e-mail. Save this booking confirmation for any future communication with Liseberg regarding your purchase.

3.3. When making a purchase, you will be asked to provide certain personal information. You are responsible for ensuring that the information you provide is accurate and complete.

3.4. For purchases via the Website, the prices stated on the Website apply. Prices are stated in Swedish kronor and include VAT. No additional costs will be added to the total price stated in the “checkout.” 

3.5. Together with Klarna Bank AB (“Klarna”), Liseberg offers various payment options for purchases via the Website, where payment is made directly to Klarna.

3.6. Only the payment methods available at the "checkout" are accepted by Liseberg. You can find more information about Klarna and the payment options offered here. You can read Klarna's terms of use here. In order to be able to offer a range of different payment options, Liseberg needs to share your personal, contact, and booking information with the provider of the respective payment service. The use of this information is regulated in accordance with applicable data protection legislation and  Klarna's privacy policy.

4. Park Products

4.1. A Park Product is the voucher you can purchase to use in Liseberg Amusement Park. Admission ticket, Ride Pass, 5-game booklet, and annual passes (Liseberg Pass, Liseberg Pass Senior, Gold Pass, and Gold Pass Rabbit) are all examples of Park Products.

4.2. Park Products are only valid under the conditions specified in the description of each specific product. Please note that Park Products, with the exception of annual passes, are valid for a certain season during the current year, and Liseberg does not refund purchased Park Products that have not been collected or used during the specified season as stated in the description of each specific product.

4.3. For Park Products (with the exception of annual passes, see section 4.6.), free cancellation, with a full refund and booking changes, is allowed until midnight three days before the visit date. From three days before the visit date until midnight the night before the visit date, a cancellation fee or change fee of 295 SEK per booking will be added. Thereafter, no cancellation or change is possible. Please refer to your booking confirmation for further information on cancellations. Refunds for Park Products purchased on-site at Liseberg Park can be handled by Guest Service adjacent to Liseberg Park, and refunds are only made upon presentation of a receipt.

4.4. After completing your purchase of a Park Product, you will receive a booking confirmation via e-mail containing your tickets. You can also find your bookings and tickets under “Bookings” in the logged-in mode in Liseberg’s guest account. Your Park Products (excluding annual passes) can be collected at any of Liseberg Park’s entrance desks or pre-purchase machines upon presentation of the booking confirmation. Liseberg reserves the right to request that you present valid identification to collect the Park Products.

4.5. If you have lost your confirmation email, purchased Park Products can be collected at Guest Service at Liseberg Park’s main entrance upon providing the booking number and the email address you provided at the time of purchase.

4.6. Annual Passes

4.6.1. The Liseberg Pass, Liseberg Pass Senior, Gold Pass, Gold Pass Rabbit, and Gold Pass Mini are valid during all regular opening days of Liseberg Park, for up to 12 months from the activation date. These passes are digital and can only be purchased on the Website or in the Liseberg app. The Liseberg Pass includes free admission, and the Gold Passes include free admission and one (1) Ride Pass per opening day. Annual passes are not valid for events in the park that require a separate ticket. Purchased pass codes are automatically activated after 3 months and are valid for up to 15 months from the purchase date. After the last validity date, the code expires and cannot be activated. 

4.6.2. The Liseberg Pass Senior can only be used from the year one turns 65 or older. The individual who will use the Liseberg Pass Senior must activate the pass themselves.

4.6.3. Upgrading from the Liseberg Pass to one of the Gold Passes or from the Gold Pass Rabbit to the Gold Pass is possible by refunding the old pass and purchasing a new one, retaining the existing validity period from the previous annual pass. 

4.6.4.Refunds for the Liseberg Passes and Gold Passes by a private individuals for personal use are only possible as long as the pass code has not been activated and no later than 3 months from the purchase date (booking confirmation needs to be shown). Liseberg does not replace unused pass codes if the e-mail with purchased pass codes or login details to the guest account has been deleted. Companies purchasing the Liseberg Pass can only return all passes, no later than three months after the purchase date and by the person who signed the agreement (partial refunds are not possible). 

4.6.5. The Liseberg Pass, Liseberg Pass Senior, Gold Pass, Gold Pass Mini, and Gold Pass Rabbit are personal and cannot be transferred from one person to another. 

4.6.6. In case of misuse, Liseberg reserves the right to block the annual pass for future visits.

4.7. Rules of Conduct and Safety Regulations

4.7.1. By making the purchase, you agree to comply with Liseberg’s current rules of conduct in Liseberg Park and to follow the instructions of Liseberg’s staff. The safety of guests is always Liseberg’s highest priority. Therefore, it is important to follow the instructions of Liseberg’s staff and Liseberg’s rules for safety, comfort, and order. You can find them here.

4.7.2. If you fail to comply with Liseberg’s rules of conduct in Liseberg Park and/or follow the instructions of Liseberg’s staff, Liseberg may refuse to fulfill its part of the agreement. This means that you will have to leave Liseberg Park and your Park Products will be forfeited. No compensation will be provided to you for the reduced value of the service.

4.7.3. For everyone’s safety, Liseberg staff may request to search your bag that you carry with you, provided you consent to this. If you do not consent to the search of your bag, this may result in you being denied entry to Liseberg Park. If you are denied entry to Liseberg Park because you did not consent to the search of your bag, Liseberg may refund your Park Products, provided they have not already been used by you.

4.7.4. Park Products may only be purchased for personal use. This means that you may not resell Park Products or offer Park Products in competitions or similar activities without written consent from Liseberg. Ride Passes may not be transferred or removed from the arm during the visit. Liseberg reserves the right to confiscate and void the Park Product in case of resale, attempted resale, or misuse.

4.8. Liseberg guarantees that the service associated with the purchased Park Product will be performed according to the product description. Liseberg does not provide guarantees regarding the number of open attractions or the quantity or length of ques for the attractions. The same applies to Liseberg Park’s restaurants and games. This is because the number of open attractions, restaurants, and/or games, and the amount and length of queues for these are largely beyond Liseberg’s control, such as, but not limited to, weather conditions or other conditions that may affect the operation of Liseberg Park. The Park Products that entitle you to ride Liseberg’s attractions are subject to the restrictions stated in Liseberg’s height limits and current safety rules.

5. Liseberg´s Cottages and Camping

5.1. Liseberg’s camping facilities (“Camping Facilities”) consist of Lisebergsbyn and Liseberg’s camping Askim Strand.

5.2. The Camping Facilities apply an age limit of 18 years, which means that persons under the age of 18 are only welcome to stay at the Camping Facilities in the company of an adult.

5.3. Payment for accommodation at the Camping Facilities is made at the time of purchase. Booking fees and cancellation protection are included when you purchase accommodation on the Website.

5.4. Park Products purchased in connection with the purchase of accommodation at the Camping Facilities are collected at the respective facility or on-site at Liseberg Park.

5.5. The Camping Facilities offer certain accommodations where pets are welcome for an additional fee of 300 SEK per stay. Subject to availability. It is important that you inform Liseberg that you will be bringing a pet when you book, as the Camping Facilities only have a limited number of rooms where pets are allowed.

5.6. You can change or cancel your booking until 18:00 (local time for the Camping Facilities) the day before the arrival date at no extra cost. If you fail to cancel or cancel later than 18:00 (local time for the Camping Facilities) the day before arrival, Liseberg will charge you for the full cost of the first night’s accommodation.

5.7. If you are unable to use your purchased accommodation due to any of the following reasons, Liseberg will refund the total price of the purchase even if the cancellation occurs later than 18:00 (local time for the Camping Facilities) the day before arrival:

• You or one of your fellow travelers suffers from a serious illness, serious accident, or death.
• A close relative of you or one of your fellow travelers suffers from a serious illness, serious accident, or death.
• Something serious occurs outside your control, which you could not foresee at the time of purchase, making it unreasonable to expect you to adhere to your purchase, such as a major fire or flood in your home. 

Liseberg has the right to demand certification that confirms the above events before repayment.

5.8. In the event of a refund, Liseberg will refund the amount you paid to Liseberg. The refund will be made without undue delay, but no later than 14 days from the day it is determined that you are entitled to a refund. If you do not provide account details, a payment will be sent that can be redeemed via a bank (bank fees may apply).

5.9. Departure cleaning is always included for our guests. When staying in a cottage, cabin or hostel room, all guests must remove bed linens, wash utensils, and sort their waste. If necessary, cleaning materials are available in nearby storage. Liseberg may charge a fee if the cottage, cabin or hostel room is left in poor condition.

5.10. Our cottages, cabins and rooms are non-smoking. If unauthorized smoking occurs the person who is responsible for the booking will be charged a fee.

5.11. By purchasing accommodation, you agree to comply with Liseberg’s current rules of conduct at the Camping Facilities and to follow the instructions of Liseberg’s staff.

5.12. . If you or anyone in your party violates the rules of conduct at the respective Camping Facility or the instructions of Liseberg’s staff, Liseberg has the right to immediately evict you and your party from the Camping Facility. You will then lose your right to use the purchased accommodation and to receive a refund of what you have paid.

5.13. If you or anyone in your party damages anything in your accommodation at the Camping Facility or at the respective Camping Facility, the cost of the damage will be invoiced to you.

6. Liseberg Grand Curiosa Hotel

6.1. These terms apply to bookings and stays at Liseberg Grand Curiosa Hotel (the “Hotel”).

6.2. When booking a room at the Hotel, you must provide your name, email address, and payment method. It is your responsibility, as the booking guest, to ensure that the booking details on the booking confirmation are correct. If anything is incorrect, it is the guest’s responsibility to contact the Hotel as soon as possible for correction.

6.3. Age limit: To book a room at the Hotel, you must be at least 18 years old. If you book a room for someone under 18 years old, you are responsible for the minor, regardless of whether you stay in the room yourself or not. For guests under 18 years old, a parent, guardian, or other responsible person over 18 years old must stay at the Hotel at the same time. The age limit to book the Hotel’s room types Deluxe Curiosa and Superior Curiosa is 25 years of age.

6.4. A booking is binding once it has been confirmed and you have received a booking number from Liseberg. You can receive the booking number verbally, in writing, or via our website.

6.5.  You can change or cancel your booking until 18:00 (local time for the Hotel) the day before the arrival date at no extra cost. If you fail to cancel or cancel later than 18:00 (local time for the Hotel) the day before arrival, Liseberg will charge you for the full cost of the first night’s accommodation.

6.6. Bookings made via phone or email can only be changed via phone or email. If you booked a hotel room through a third party (e.g., Booking.com, Expedia.com, etc.), you must contact them if you want to change or cancel.

6.7. The Hotel is a cash-free hotel. Bookings made via the Website are paid at the time of booking via Klarna, and if the booking is made directly with the Hotel, it is paid with a credit card at the reception or in our check-in kiosks in the lobby.

6.8. At the Hotel, people rest at all hours of the day. Therefore, it is important to show consideration at all times and not to shout or otherwise behave in a disruptive manner. It is also important to behave considerately and respectfully towards staff and other guests when staying at the Hotel.

6.9. For security reasons, Liseberg only allows employees and checked-in guests to access hotel rooms and other booked premises/rooms.

6.10. The guest, or the person responsible for the room, is responsible for any costs and/or damages caused to the Hotel or third parties in connection with the stay. The hotel guest is obliged to compensate for any property that has been broken or unlawfully removed from the hotel room or other areas of the Hotel property. All costs for damage or theft incurred in connection with the stay will be charged to the credit card registered on the booking.

6.11. If you, as a guest, have behaved in a manner that is contrary to the Hotel’s comfort and order rules or have been unable to pay in full for your stay at the Hotel or have caused damage, the Hotel reserves the right to refuse continued or future accommodation at the Hotel or any of Liseberg’s other accommodation facilities.

6.12. You can find more information about the Hotel’s terms here.

7. Event Tickets

7.1.  Liseberg regularly organizes events in its event venues Rondo, Liseberg Theatre (Lisebergsteatern), as well as on the Main Stage (Stora Scenen), Small Stage (Lilla Scenen)/Polketten inside Liseberg Park (the “Event”). This chapter 7 applies only to the purchase of tickets for such Events (“Event Tickets”). These terms apply regardless of whether you purchased Event Tickets via the Website, through an agent, or through a physical purchase on-site.

7.2. Event Tickets are personal and are only valid for the persons whose names were provided at the time of purchase and as stated on each Event Ticket. Therefore, Event Tickets are only valid in combination with valid identification.

7.3. If the Event is canceled due to illness or other circumstances beyond Liseberg’s control, Liseberg will offer you new Event Tickets for another date. If Liseberg cannot offer new Event Tickets, Liseberg will refund the full amount you paid to Liseberg for your Event Tickets.

7.4. Event Tickets may not be resold or offered in competitions or similar without written consent from Liseberg. Liseberg reserves the right to confiscate and void Event Tickets in case of resale or attempted resale.

7.5. By purchasing an Event Ticket for an Event, you agree to comply with Liseberg’s current rules of conduct and to follow the instructions of Liseberg’s staff. You are aware that the safety of guests is always Liseberg’s highest priority. It is not permitted to bring alcoholic beverages to the Event or to behave noticeably intoxicated. A more detailed description of Liseberg’s rules of conduct can be found here.

7.6. If you or anyone in your party violates Liseberg’s rules of conduct or the instructions of Liseberg’s staff, Liseberg has the right to immediately evict you and your party from the Event. You will then lose your right to attend the Event and receive a refund of what you paid.

8. Packages with Accommodation

8.1. A package or a package booking is a booking that combines one or more arrangements with an overnight stay at one of Liseberg’s accommodations (Liseberg Grand Curiosa Hotel, Lisebergsbyn, or Camping Askim Strand).

8.2. The components of the package are only valid under the conditions specified in the package description.

8.3. Package bookings are made online, via email, or via telephone contact with Liseberg booking (+46 (0)31-400 100). Payment is made at the time of booking via Klarna. When booking a package, you must provide, among other things, your name and email address. It is your responsibility, as the booking guest, to ensure that the booking details on the booking confirmation are correct. If anything is incorrect, it is your responsibility to contact Liseberg as soon as possible for correction.

8.4 After completing your package booking, you will receive a booking confirmation via email. The booking is binding once it has been confirmed and you have received a booking number from Liseberg. The booking confirmation also serves as a receipt for your purchase. You can also find bookings and tickets under “Bookings” in the logged-in mode in Liseberg’s guest account. See the package description for more detailed information regarding booking conditions and the terms for your tickets.

8.5. It is not possible to cancel or change individual parts of the package, except in cases specified in section 8.7 below. The package booking cannot be rebooked or changed to another date. If you booked a package through a third party, you must contact the third party if you wish to cancel.

8.6. For package bookings, free cancellation with a full refund is available until midnight three days before the arrival date. However, this does not apply to package bookings that include an Event, see section 8.7 below. Cancellation is made via the link in the confirmation. From midnight three days before the arrival date, no cancellation is possible (except for special events, see section 8.8).

8.7. For packages that include an Event (see section 7.1 for the definition of Event), free cancellation with a full refund is available until midnight twenty-eight days before the arrival date. Cancellation is made via the link in the confirmation. From midnight twenty-eight days before the arrival date, no cancellation is possible (except for special events, see section 8.8). If an Event is canceled due to illness or other circumstances beyond Liseberg’s control, Liseberg will, if possible, offer you a package including Event Tickets with arrival on another date. If you are unable to arrive on another date, Liseberg will refund the full amount you paid to Liseberg for your package, including Event Tickets.

8.8. If you are unable to use your package booking due to any of the following reasons, Liseberg will refund the purchase price, except for Event Tickets, even if the cancellation occurs later than midnight three days before arrival:

• You or one of your fellow travelers suffers from a serious illness, serious accident, or death.
• A close relative of you or one of your fellow travelers suffers from a serious illness, serious accident, or death.
• Something serious occurs outside your control, which you could not foresee at the time of purchase, making it unreasonable to expect you to adhere to your purchase, such as a major fire or flood in your home.

You will be required to provide documentation supporting the above events before Liseberg proceeds with a refund.

8.9. In the event of a refund, Liseberg will refund the amount you paid to Liseberg. The refund will be made without undue delay, but no later than 14 days from the day it is determined that you are entitled to a refund. The refund will be made in the same way as the initial purchase, i.e., via Klarna.

9. Liseberg´s Restaurants

9.1. Julbord at Liseberg

9.1.1. The Julbord (Swedish traditional Christmas buffet) can be booked at restaurant 1923 and Hamnkrogen in Liseberg Park and at restaurant Saluhallen at Liseberg Grand Curiosa Hotel.

9.1.2. A booking of the Julbord includes entry to Christmas at Liseberg for all guests in the Julbord party.

9.1.3. Booking of the Julbord is done online, via email, or via telephone contact with Liseberg (+46 (0)31-400 100). Payment is made at the time of booking via Klarna. When booking the Julbord, you must provide, among other things, your name and email address. It is the booking guest’s responsibility to ensure that the booking details on the booking confirmation are correct. If anything is incorrect, it is the booking guest’s responsibility to contact Liseberg as soon as possible for correction.

9.1.4. After completing your booking of the Julbord, you will receive a booking confirmation via email, which also includes your entry tickets to Liseberg Park. The booking is binding once it has been confirmed and you have received a booking number from Liseberg. The booking confirmation also serves as a receipt for your purchase. Upon arrival at the restaurant where the Julbord is booked, you must provide the name under which the booking was made.

9.1.5. For cancellation of the Julbord, free cancellation with a full refund and booking changes are allowed until midnight three days before the arrival date. Cancellation is made via the link in the email confirmation. From three days before the visit date until two hours before the booked seating, booking changes are possible for a change fee of 295 SEK per booking. After that, no cancellation or change is possible.

10. Right of Withdrawal for Distance Purchases 

10.1. For distance purchases, consumers have the right under the Distance and Off-Premises Contracts Act (2005:59) to withdraw from a purchase within 14 days without providing any reason. This right of withdrawal does not apply to purchases of accommodation, event tickets, or purchases where the trader is to provide a service on a specific day or during a specific period (see Chapter 2, Section 11, Paragraph 12 of the Distance and Off-Premises Contracts Act). The products and services provided by Liseberg are such products and services that are exempt from this right of withdrawal. Therefore, as a consumer, you do not have the right to withdraw your purchase of a Park Product, accommodation, or Event Ticket when purchasing on Liseberg.se.

10.2. However, you have the right to cancel your booking of a Park Product and accommodation under certain circumstances, see further section 4.3 for cancellation of Park Products and sections 5.6-5.7 and 6.5-6.6 for cancellation of accommodation, section 8.5-8.8 for cancellations of packages with accomodation and section 9.1.5 for cancellation of the Julbord. Liseberg does not accept cancellation or refund of Event Tickets (for rules on Event Tickets, see section 7).

11. Complaints

11.1.If you feel that what you have purchased from Liseberg does not meet your expectations, you are recommended to first contact Liseberg Park’s Guest Service. Guest Service can be most easily reached via the email address provided in Chapter 2 above. For complaints regarding accommodation at any of Liseberg’s accommodations, you are recommended to first contact the reception at the relevant facility.

11.2. Complaints must always be made within two months from the time you discovered, or should have discovered, that what you purchased from Liseberg does not meet your expectations. Complaints regarding accommodation at any of Liseberg’s accommodations must always be made as soon as possible after the deficiency is discovered, so that Liseberg has the chance to rectify the deficiency. If a complaint is not made in time, you lose your right to complain.

11.3. If you feel that Liseberg does not meet your potential demands, you have the right to report the matter to the National Board for Consumer Disputes (ARN). ARN undertakes objective assessments of disputers between consumers and business. Information on how to report a case to ARN can be found at www.arn.se.

12. Grounds for Exemption

12.1. Neither Liseberg nor you are responsible for deficiencies in the performance of the agreement if this is due to a force majeure event that is notified to the other party without delay. A force majeure event is a general labor conflict, war, fire, lightning strike, changed government regulation, terrorist attack, pandemic, technical problems, or similar circumstance that significantly complicates the party’s performance of the agreement and which the party could not reasonably foresee or overcome. Even when a subcontractor to Liseberg is affected by such a circumstance, this constitutes a force majeure event for Liseberg. A force majeure event exempts the invoking party from damages and other consequences.

13. Invalidity

13.1. If a court, authority, or arbitration board finds that any provision in the terms of purchase is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law.

14. Commercial Photography

14.1. Photography and video recording for commercial purposes in Liseberg Park or at accommodation facilities are only permitted after approval from Liseberg. If you wish to obtain such approval, you are welcome to read more on our website here. Liseberg may require compensation for commercial photography or video recording that takes place without such approval.

14.2. In certain attractions, photography may occur. Attraction photos that are not sold in our counters on the same day are automatically deleted at the end of the day. If you choose to purchase the photo, Liseberg will save the photo for 6 months.